How to update a ticket and use the repair log

Updated October 26, 2026

On a ticket's page, use the status buttons and Assignee to move it across the board, post updates, and record when you told the landlord.

Steps

On Home, tap the Tickets card. The board has the columns Open, Assigned, In progress and Fixed. Closed tickets sit under Closed at the bottom.
Tap a ticket to open it.
Use the buttons by its status: Start, Mark fixed, Close or Reopen. The ticket moves to that column.
To assign it, tap Assign and choose who's handling it under Assignee. The ticket moves to Assigned, and they get a notification if they turned on Tickets assigned to me.
To add news, type in Add an update… and tap Post.
Under Photos, tap Add photos to show the problem.
When you tell your landlord, tap I told the landlord today. Tap Clear the date to undo it.
Tap Repair log for a printable list of every ticket with when it was reported, when the landlord was told and when it was fixed, with photos.

Tickets move in a set order: an open ticket can be assigned, started or closed; a started one can be marked fixed; a fixed one can be closed. Any ticket can be reopened.
Adding photos needs Premium. The repair log works on any plan.